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Long-Term CareNon-ProfitSubsidizedPrivate

Village at Smith Creek

2425 Orlin Road

West Kelowna, BC V4T3C7

Interior Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.7
21 reviews
Google Maps

Village at Smith Creek is a long-term care facility in West Kelowna, BC with 139 beds, operated by Baptist Housing Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.7 out of 5 Google rating based on 21 reviews

Total Beds
139
Subsidized Beds
138
Operator
Baptist Housing

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchSpanishGerman

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$10.82
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,994
client rate
Complaints (Year)
1
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.9%
Percent of residents receiving recreation therapy28.0%
Percent of residents receiving occupational therapy0.6%
Percent of residents with a worsened pressure ulcer3.3%
Percent of residents with daily physical restraints1.7%
Percent of residents with falls in the last 30 days13.4%
Percent of residents taking nine or more medications52.3%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis41.3%
Food prepared on-siteSingle: 121Double: 9

Reviews

3.7
21 Google reviews

Village at Smith Creek receives consistently high praise for staff compassion, food quality, and cleanliness, with family members describing excellent care for residents with dementia and other conditions. However, the facility faces significant criticism regarding communication accessibility—multiple reviewers report inability to reach staff by phone and unanswered administrative inquiries. Additionally, a small number of reviews contain serious allegations of resident mistreatment and over-medication.

Based on Google reviews

Sentiment by Topic

food
4.5
staff
4.2
management
2.1
cleanliness
4.3
overall atmosphere
4.0

What families appreciate

  • +Staff are caring, loving, and genuinely compassionate with residents
  • +Food quality is consistently praised by residents
  • +Clean facility with well-maintained rooms
  • +Ability to accommodate couples in same room
  • +Supportive and patient staff during admission and adjustment process

Concerns mentioned in reviews

  • -Difficulty reaching facility by phone; calls go unanswered and voicemails cannot be left
  • -Administration does not respond to contact attempts from family members
  • -Allegations of resident mistreatment and theft
  • -Poor compliance with mask-wearing protocols among staff
  • -Concerns about over-medication of dementia patients

Frequently Mentioned

staff_quality (11)dementia_care (4)communication_accessibility (4)food (3)cleanliness (3)admission_process (2)room_accommodations (2)resident_mistreatment (2)management_responsiveness (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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