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Long-Term CareNon-ProfitSubsidizedPrivate

Villa Cathay Care Home

970 Union Street

Vancouver, BC V6A3V1

Vancouver Coastal Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.9
18 reviews
Google Maps

Villa Cathay Care Home is a long-term care facility in Vancouver, BC with 173 beds, operated by Villa Cathay Care Home Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.9 out of 5 Google rating based on 18 reviews

Total Beds
173
Subsidized Beds
168
Operator
Villa Cathay Care Home Society

Languages Spoken

EnglishCantoneseMandarinPortugueseTagalogKoreanJapaneseHindi

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$10.95
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,626
client rate
Complaints (Year)
0
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy20.5%
Percent of residents receiving recreation therapy76.2%
Percent of residents receiving occupational therapy12.1%
Percent of residents with a worsened pressure ulcer1.2%
Percent of residents with daily physical restraints28.1%
Percent of residents with falls in the last 30 days9.5%
Percent of residents taking nine or more medications56.4%
Percent of residents with four or more emergency room visits1.4%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis22.8%
Food prepared on-siteSingle: 173Double: 0

Reviews

3.9
18 Google reviews

Villa Cathay Care Home receives mixed reviews with consistent praise for frontline staff who provide culturally sensitive care and organize activities, but serious concerns about management quality, organization, and adequacy of care provision. Multiple reviewers report problems with neglect and poor oversight despite frontline staff efforts.

Based on Google reviews

Sentiment by Topic

staff
4.0
activities
5.0
management
1.0
overall atmosphere
3.0

What families appreciate

  • +Caring frontline staff who support residents who don't speak English as primary language
  • +Friendly staff members
  • +Newly built residence building
  • +Cultural activities including guqin performances for Double Ninth Festival
  • +Peaceful and harmonious living environment

Concerns mentioned in reviews

  • -Horrible upper management
  • -Insensitive and uncaring management
  • -Completely neglectful care
  • -Loved ones not cared for properly
  • -Completely unorganized in rules and regulations

Frequently Mentioned

staff (3)facilities (2)management (2)care_quality (2)activities (1)

Languages Mentioned

English

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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