Skip to main content
CareCompare.ca
Long-Term CareFor-ProfitSubsidized

Valleyhaven Retirement Community

45450 Menholm Rd.

Chilliwack, BC V2P1M2

Fraser Health

This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

3.0
12 reviews
Google Maps

Valleyhaven is a long-term care facility in Chilliwack, BC with 101 beds, operated by Kaigo Retirement. The facility provides 3.36 funded direct care hours per resident day. It has a 3.0 out of 5 Google rating based on 12 reviews

Total Beds
101
Subsidized Beds
101
Operator
Kaigo Senior Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishGermanPunjabiHindi

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$12.02
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,085
client rate
Complaints (Year)
0
Inspections (Year)
3

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy18.1%
Percent of residents receiving recreation therapy76.9%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer2.0%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days11.9%
Percent of residents taking nine or more medications23.6%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis32.6%
Food prepared on-siteSingle: 93Double: 4

Reviews

3.0
12 Google reviews

Valleyhaven receives strong praise for frontline staff kindness, activities programming, and quality nutrition care. However, one detailed review raises serious concerns about management's exclusion of family members from care planning and decision-making, particularly regarding residents with cognitive decline, and lack of responsiveness to family requests for involvement.

Based on Google reviews

Sentiment by Topic

food
4.0
staff
4.2
activities
4.5
management
1.5
overall atmosphere
4.0

What families appreciate

  • +Care staff successfully helped resident gain weight through healthy food
  • +Staff treat residents like family members, not just patients
  • +Frequent activities including crafts, games, and 'Minds in Motion' programs
  • +Front desk staff are friendly and welcoming
  • +Home-like, comfortable interior design with strong sense of community

Concerns mentioned in reviews

  • -Director 'Janet' refused family meetings with social worker for 3 years despite resident having Alzheimer's
  • -Family members were excluded from resident activities and care planning
  • -Management sided with one manipulative family member over legitimate concerns
  • -Resident's room emptied the day after death without family involvement
  • -Disrespectful treatment of family members witnessed across multiple residents

Frequently Mentioned

staff_kindness (5)activities (3)facility_atmosphere (3)family_involvement (2)management_responsiveness (2)food_quality (1)end_of_life_care (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

Loading map...

Contact

Use either Contact button — top or bottom of the page — to call, email, or visit their site.

View on Google Maps