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Long-Term CareHealth AuthoritySubsidized

The Summit at Quadra Village

955 Hillside Avenue

Victoria, BC V8T1Z9

Vancouver Island Health

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This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

4.4
53 reviews
Google Maps

The Summit at Quadra Village is a long-term care facility in Victoria, BC with 320 beds, operated by Vancouver Island Health. The facility provides 3.44 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 53 reviews

Total Beds
320
Subsidized Beds
320
Operator
Vancouver Island Health

Languages Spoken

English

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$13.25
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,170
client rate
Complaints (Year)
13
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.4%
Percent of residents receiving recreation therapy7.7%
Percent of residents receiving occupational therapy14.7%
Percent of residents with a worsened pressure ulcer2.8%
Percent of residents with daily physical restraints4.4%
Percent of residents with falls in the last 30 days13.4%
Percent of residents taking nine or more medications43.5%
Percent of residents with four or more emergency room visits1.7%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis31.4%
Food prepared on-siteSingle: 320Double: 0

Reviews

4.4
53 Google reviews

The Summit receives high praise for compassionate end-of-life care and dedicated staff who treat residents with respect and kindness. However, one critical review highlights a significant communication failure where a family member was not notified of a resident's death and was denied the opportunity to say goodbye. Facility management's handling of this situation created emotional harm and loss of dignity for the grieving family member.

Based on Google reviews

Sentiment by Topic

staff
4.3
management
2.5
overall atmosphere
4.2

What families appreciate

  • +Staff were caring and compassionate during hospice care
  • +Staff treated residents like family members
  • +Dr. Vaughan and Iris House team provided compassionate end-of-life care and family support
  • +Respectful and kind treatment of residents across all staff levels
  • +Highest standards of care provided during extended stay

Concerns mentioned in reviews

  • -No immediate phone notification to family member when resident passed away
  • -Insensitive delivery of death notification with no context or empathy
  • -Staff member failed to honor explicit request to be informed of resident's passing
  • -Family denied opportunity to see deceased resident and say goodbye
  • -Homeless people occasionally present on facility grounds

Frequently Mentioned

end-of-life care (4)staff compassion (4)family support (2)communication failures (1)facility grounds/security (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

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