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Long-Term CareNon-ProfitSubsidizedPrivate

The Kiwanis Pavilion

3034 Cedar Hill Road

Saanich, BC V8T3J3

Vancouver Island Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.7
40 reviews
Google Maps

The Kiwanis Pavilion is a long-term care facility in Victoria, BC with 122 beds, operated by Oak Bay Kiwanis Health Care Society. The facility provides 3.36 funded direct care hours per resident day. It has a 4.7 out of 5 Google rating based on 40 reviews

Total Beds
122
Subsidized Beds
116
Operator
Oak Bay Kiwanis Health Care Society

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishGermanSpanishPolishTagalogFrenchCroatianKoreanMandarinCantoneseHindi

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$11.01
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,406
client rate
Complaints (Year)
3
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy23.0%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy2.8%
Percent of residents with a worsened pressure ulcer1.6%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days14.2%
Percent of residents taking nine or more medications28.5%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis29.9%
Food prepared on-siteSingle: 122Double: 0

Reviews

4.7
40 Google reviews

Reviews reveal a significant split between frontline staff, who are consistently praised for kindness and support, and management oversight, which appears inadequate. One detailed account documents serious neglect including pressure sore development and excessive medication. Most recent positive reviews praise staff dedication, but the severity of care quality concerns raised in the 1-star review warrant attention.

Based on Google reviews

Sentiment by Topic

staff
4.0
management
2.0
cleanliness
2.0
overall atmosphere
3.0

What families appreciate

  • +Aids and nurses described as absolutely fabulous
  • +Staff are incredibly kind and lovingly supportive
  • +Staff demonstrate exceptional dedication to residents

Concerns mentioned in reviews

  • -Resident was highly medicated without clear justification
  • -Bone-deep bedsore from prolonged immobilization indicating neglect
  • -Resident left in dimly lit room for long periods alone
  • -Management/higher-level administration not meeting standards
  • -Lack of adequate supervision and care protocols

Frequently Mentioned

staff_performance (4)management (2)resident_care_quality (2)facility_conditions (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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