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Long-Term CareFor-ProfitSubsidizedPrivate

The Hamlets at Westsyde

3255 Overlander Drive

Kamloops, BC V2B0A5

Interior Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

2.9
37 reviews
Google Maps

The Hamlets at Westsyde is a long-term care facility in Kamloops, BC with 162 beds, operated by Yarrow Limited Partnership. The facility provides 3.36 funded direct care hours per resident day. It has a 2.9 out of 5 Google rating based on 37 reviews

Operator
Optima Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishPunjabi

Amenities & Services

Certifications & Memberships

Assurity Certified
Quality certification from SafeCare BC
BCCPA Member
BC Care Providers Association member
BCSLA Seal of Approval
BC Senior Living Association quality seal
BCSLA Member
BC Senior Living Association member

Amenities

Activity Areas
Beauty Salon / Spa
Common Room
Exercise Wellness Room
Lounges
Utilities Heat Ac Hot Water Electricity
Wi-Fi

Services

Health Care Services
Hospitality & Lifestyle Services
Dental Services
Foot Care
Medication Administration
Arts & Crafts
Assistance With Daily Living Activities
Entertainment
Excursions
Trips & Outings
Housekeeping
Nature Walks

Reviews

2.9
37 Google reviews

The Hamlets at Westsyde receives mixed reviews with strong praise for frontline staff compassion during move-in and medical care for complex residents, but severe criticism of management practices, administrative failures including financial mishandling of deceased residents' funds, facility cleanliness in extended care, food quality, and discriminatory admission decisions. Recent facility upgrades in painting and flooring are noted positively.

Based on Google reviews

Sentiment by Topic

food
2.0
staff
3.5
activities
4.5
management
1.5
cleanliness
2.0
overall atmosphere
3.0

What families appreciate

  • +Staff went above and beyond during move-in process and allowed residents to decide at their own pace
  • +Medical needs are addressed promptly and staff are very supportive for complex care residents
  • +Strong departmental communication and collective leadership
  • +Friendly and chatty residents
  • +Excellent activity department

Concerns mentioned in reviews

  • -Poor food quality and preparation
  • -Extended care section of facility is extremely dirty
  • -Management rejected applicants after lengthy application process and wasted doctors' time
  • -Age discrimination: refused 42-year-old applicant claiming he was 'too young'
  • -Administrative failures: continued charging after resident death, poor communication about deceased residents, refusal to return comfort funds

Frequently Mentioned

staff (7)management/administration (6)move-in process (3)facility upgrades (3)activities (2)food quality (2)medical care (2)admission process (2)financial handling (2)facility cleanliness (2)post-death communication (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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View on Google Maps

This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).

Last checked: February 28, 2026

We recommend reaching out to the facility to confirm current pricing, availability, and services.