The Hamlets at Duncan
5950 York Road
Duncan, BC V9L0H2
Vancouver Island Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Hamlets at Duncan is a long-term care facility in Duncan, BC with 88 beds, operated by Optima Living. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 11 reviews
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Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
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Reviews
The Hamlets at Duncan receives mixed reviews reflecting both strong operational strengths and significant management weaknesses. Reviewers consistently praise the staff's friendliness and care quality, facility cleanliness, food, and activities, with notable examples of residents' physical improvement. However, serious concerns include staffing shortages, high management turnover, a reported bed bug infestation, and a critical case involving inadequate end-of-life pain management and lack of management follow-up with the grieving family.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff are caring, helpful, and friendly
- +Building is very clean and beautiful
- +Lots of activities for residents
- +Individualized and creative care approach
- +Staff assist residents with personal needs like phone calls during anxious moments
Concerns mentioned in reviews
- -Doctor refused to increase pain medication for end-of-life care despite requests
- -Management did not respond to complaints and failed to provide condolences after resident death
- -Significant staff turnover and inability to retain managers and staff
- -Bed bug infestation reported
- -Understaffed, disorganized, and poor communication among staff
Frequently Mentioned
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory), SeniorCareAccess.com.
Last checked: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.