The Cascades Community & Retirement Living
45586 Mcintosh Drive
Chilliwack, BC V2P7W8
Fraser Health
This facility offers both government-subsidized and private-pay spaces. Availability varies.
The Cascades Community & Retirement Living is a long-term care facility in Chilliwack, BC with 119 beds, operated by Sienna-Baltic Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.7 out of 5 Google rating based on 21 reviews
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Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
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Languages Spoken
Amenities & Services
Certifications & Memberships
Amenity and service details haven't been added for this facility yet. You can contact them directly to ask about what they offer.
Reviews
Reviews reveal a deeply divided facility with starkly different experiences. Hospice patients received praised palliative care with attentive daily hygiene and staff noted as caring. However, long-term care residents report severe understaffing, poor food quality, inadequate bathing, significant unexplained weight loss, unaddressed fall incidents, and defensive management. Multiple reviewers cite serious concerns about care standards warranting regulatory review.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff are outstanding and residents thrive long-term
- +Hospice care provided with dignity and pain management
- +Daily bathing and personal hygiene care in hospice unit
- +Well-kept grounds
- +Nurse Practitioner Sean Young and Nurse Debbie provided superb care
Concerns mentioned in reviews
- -Severe understaffing: 1 LPN covering 4 floors, 1 care aide for 2 floors
- -Phone calls go unanswered for 30+ minutes despite multiple attempts
- -Unwitnessed fall with potential head injury not properly assessed
- -Inappropriate use of sedatives without clinical justification
- -Significant weight loss (25 lbs in 8 weeks) suggesting inadequate nutrition
- -Food quality poor and barely digestible
- -Residents frequently unbathed and malodorous
- -Management argumentative with families and lacks geriatric expertise
- -Building maintenance issues including constant leaks
- -Residents restricted from cooking despite food quality complaints
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last checked: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.