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Long-Term CareFor-ProfitSubsidizedPrivate

Spring Valley Care Centre

355 Terai Court

Kelowna, BC V1X5X6

Interior Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.0
37 reviews
Google Maps

Spring Valley Care Centre is a long-term care facility in Kelowna, BC with 151 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.0 out of 5 Google rating based on 37 reviews

Total Beds
151
Subsidized Beds
150
Operator
Park Place Seniors Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishGermanFarsiSpanishPunjabiDutchTagalogBahasa (Indonesia)French

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.37
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,994
client rate
Complaints (Year)
3
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.0%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy5.2%
Percent of residents with a worsened pressure ulcer4.5%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days20.1%
Percent of residents taking nine or more medications48.3%
Percent of residents with four or more emergency room visits0.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis15.2%
Food prepared on-siteSingle: 133Double: 9

Reviews

4.0
37 Google reviews

Spring Valley Care Centre receives mostly positive reviews regarding staff compassion, meal quality, and health care management. However, reviews cite inconsistent care from some staff members, ongoing staffing shortages, and limited weekend activities. The facility is actively upgrading its aging infrastructure and generally maintains prompt communication with families.

Based on Google reviews

Sentiment by Topic

food
4.5
staff
4.2
activities
2.0
management
3.5
overall atmosphere
4.3

What families appreciate

  • +Staff show sincere familial affection and genuine care for residents
  • +Nutritious, tasty meals provided three times daily with personal assistance
  • +Prompt attention to maintenance and infrastructure issues with swift remedies
  • +Nursing staff and care aides examine and treat health issues competently
  • +Immediate communication with family members about resident health concerns

Concerns mentioned in reviews

  • -Lack of activities and entertainment over weekends
  • -Staff shortages affecting care consistency
  • -Specific care aide (Winston) treats residents poorly and makes illegitimate claims about residents
  • -Staff laziness and frequent phone use during work time
  • -Inconsistent and non-compassionate care from some Philippine staff members

Frequently Mentioned

staff (9)care_quality (8)atmosphere (3)health_treatment (3)meals (2)family_communication (2)activities (1)staff_shortages (1)infrastructure_maintenance (1)

Languages Mentioned

Filipino/Philippine

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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