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Long-Term CareFor-ProfitSubsidizedPrivate

Peace Portal Seniors Village

15441 - 16th Avenue

Surrey, BC V4A8T8

Fraser Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.6
18 reviews
Google Maps

Peace Portal Seniors Village is a long-term care facility in Surrey, BC with 84 beds, operated by Retirement Concepts. The facility provides 3.36 funded direct care hours per resident day. It has a 4.6 out of 5 Google rating based on 18 reviews

Operator
Retirement Concepts

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

n/a

Amenities & Services

Certifications & Memberships

Assurity Certified
Quality certification from SafeCare BC
BCCPA Member
BC Care Providers Association member
BCSLA Seal of Approval
BC Senior Living Association quality seal
BCSLA Member
BC Senior Living Association member

Amenities

Activity Areas
Amenity Space
Bathroom Insuite
Beauty Salon / Spa
Community Garden
Craft Room
Emergency Call System Insuite
Exercise Wellness Room

Services

Health Care Services
Hospitality & Lifestyle Services
Complex Care
Diabetes Management
Dietician
Foot Care
Hospice Care
Incontinence Care
In-Hospital Assessment
Medication Management
Nursing Care
Palliative Care
Personal Care Support
Recreation Therapy
Visiting Physician
24-Hour Emergency Response
24-Hour Staffing
Afternoon Teas
Assistance With Daily Living Activities
Bathing Assistance
Beverages And Snacks
Birthday Teas
Dressing Assistance
Entertainment
Exercise & Fitness Class
Feeding Assistance
Games
Hairdresser
Holiday Celebrations
Housekeeping
Laundry Services
Meals - Dining Room
Mobility Assistance
Modified Menus
Music Appreciation
Parties & Social Events
Personal Support & Care
Recreational Activities

Reviews

4.6
18 Google reviews

Peace Portal Seniors Village receives mostly positive reviews praising staff kindness, communication, and attentive care, particularly during the COVID-19 pandemic. However, two negative reviews report rude phone interactions and concerns about hostile staff members. Families express confidence in the facility's safety protocols and day-to-day care quality, especially for residents with Alzheimer's disease.

Based on Google reviews

Sentiment by Topic

staff
4.3
activities
4.0
management
4.0
overall atmosphere
4.5

What families appreciate

  • +Staff demonstrated exceptional patience and kindness during COVID-19 pandemic
  • +Specific staff members named (Christina, Sandy, Heather, Rosette) provided personal attention and health updates
  • +Facility maintains active and lively atmosphere appropriate for residents with Alzheimer's
  • +Management proactively communicated safety protocols and allowed frequent family contact during lockdowns
  • +Professional approach to crisis management with detailed family updates and isolation procedures

Concerns mentioned in reviews

  • -Staff member rudely hung up phone during family request to speak with relative
  • -Facility allows hostile and negligent staff to remain on team

Frequently Mentioned

staff_quality (7)communication (5)covid_response (5)family_reassurance (4)care_for_alzheimers (2)activities_atmosphere (2)phone_call_issues (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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View on Google Maps

This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).

Last checked: February 28, 2026

We recommend reaching out to the facility to confirm current pricing, availability, and services.