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Long-Term CareHealth AuthoritySubsidized

Oak Care Centre

700 West 57th Ave.

Vancouver, BC V6P1S1

Vancouver Coastal Health

This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

2.1
33 reviews
Google Maps

Oak Care Centre is a long-term care facility in Vancouver, BC with 47 beds, operated by Vancouver Coastal Health. The facility provides 5.69 funded direct care hours per resident day. It has a 2.1 out of 5 Google rating based on 32 reviews

Total Beds
47
Subsidized Beds
47
Operator
Vancouver Coastal Health

Languages Spoken

EnglishSpanishMandarinCantoneseHindiTagalogFrenchPunjabi

Quality & Safety

Funded Care Hours
5.7 hrs
per resident per day
Food Cost
$10.03
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,756
client rate
Complaints (Year)
0
Inspections (Year)
11

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy29.1%
Percent of residents receiving recreation therapy65.5%
Percent of residents receiving occupational therapy50.9%
Percent of residents with a worsened pressure ulcer6.9%
Percent of residents with daily physical restraints9.1%
Percent of residents with falls in the last 30 days2.1%
Percent of residents taking nine or more medications74.5%
Percent of residents with four or more emergency room visits6.7%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis13.5%
Food prepared on-siteSingle: 43Double: 2

Reviews

2.1
33 Google reviews

Oak Care Centre receives mixed reviews with stark contrasts in reported experiences. While some programs like withdrawal management and brain injury rehabilitation are praised for helpful staff and effective rehabilitation, reviews also describe medical neglect including unresponsive physicians and untreated infections, unprofessional care aides, poor food quality, and instances of aggressive staff behavior toward vulnerable residents.

Based on Google reviews

Sentiment by Topic

food
1.0
staff
2.5
management
1.5
overall atmosphere
2.0

What families appreciate

  • +Staff described as welcoming, helpful, extremely friendly and awesome during withdrawal management program
  • +Care aides Taylor, Mark, Zenny, Bob, Joseph, Edith, Kim, Suki, Alex, and Kiran provide genuine compassion and good care
  • +Sincere staff in Accidental Brain Injury program who provided needed rehabilitation
  • +Staff able to assist with identification replacement and administrative tasks
  • +Seniors in some programs reported as quite satisfied with their stay

Concerns mentioned in reviews

  • -Patients left suffering and ignored for hours, with staff appearing to take pleasure in pain
  • -Food quality inadequate and not meeting patient needs despite being paid for
  • -Doctor (Dr. Yap) neglects patients, does not respond when paged, infections left untreated
  • -Care aide Christine described as aggressive, rough with residents and visitors, needs immediate termination
  • -Care aides staff unprofessional, rude, lack training, and speak negatively about sick patients

Frequently Mentioned

staff_conduct (6)medical_care (3)food_quality (2)patient_suffering (2)rehabilitation_programs (2)patient_satisfaction (1)doctor_responsiveness (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

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Contact

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