What type of care does Nicola Lodge offer?

Nicola Lodge is a Long-Term Care facility offering long term care, dementia care in Port Coquitlam, BC.

How much does Nicola Lodge cost per month?

Nicola Lodge offers 214 subsidized beds with income-tested rates set by the BC government. Subsidized rates depend on your income and are set by the BC government. Contact the facility directly for current pricing.

How is Nicola Lodge rated?

Nicola Lodge has a 3.2 out of 5 star rating based on 33 Google Reviews.

Where is Nicola Lodge located?

Nicola Lodge is located at 2240 Hawkins St., Port Coquitlam, BC V3B0M2, within the Fraser Health region.

What is the bed capacity at Nicola Lodge?

Nicola Lodge has 230 beds, including 214 subsidized beds.

What amenities does Nicola Lodge offer?

Nicola Lodge offers Dining, Fitness, Salon, Library, Garden / Patio and 3 more amenities.

Which health authority oversees Nicola Lodge?

Nicola Lodge is overseen by Fraser Health in British Columbia.

What care specializations does Nicola Lodge have?

Nicola Lodge provides specialized care for Dementia & Memory Care. Contact the facility to discuss specific care needs and availability.

Long-Term CareFor-ProfitSubsidizedPrivate

Nicola Lodge

Name: British Columbia Senior Care Facility Directory
Creator: CareCompare
License: https://creativecommons.org/licenses/by-nc/4.0/

2240 Hawkins St.

Port Coquitlam, BC V3B0M2

Fraser Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.2

33 reviews

Nicola Lodge is a long-term care facility in Port Coquitlam, BC with 230 beds, operated by Sienna-Baltic Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 33 reviews

Total Beds

230

Subsidized Beds

214

Operator

Sienna Senior Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishPunjabiTagalogHindiPortugueseMandarin and Cantonese

Quality & Safety

Funded Care Hours

3.4 hrs

per resident per day

Food Cost

$9.40

per resident per day

Monthly Rate

From $1,417 to $3,974 with an average of $1,963

client rate

Complaints (Year)

Inspections (Year)

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy3.7%

Percent of residents receiving recreation therapy51.6%

Percent of residents receiving occupational therapy0.5%

Percent of residents with a worsened pressure ulcer2.5%

Percent of residents with daily physical restraints4.3%

Percent of residents with falls in the last 30 days18.0%

Percent of residents taking nine or more medications55.9%

Percent of residents with four or more emergency room visits1.4%

Percent of residents taking antipsychotic drugs without a diagnosis of psychosis4.3%

Food prepared on-siteSingle: 220Double: 5

Reviews

3.2

33 Google reviews

Nicola Lodge has significant quality and safety concerns documented across multiple recent reviews. Serious incidents of resident neglect have been reported, including deaths attributed to inadequate medical oversight and insufficient staffing. Multiple reviewers describe poor staff conduct, hygiene issues, and significant gaps between advertised services and actual care delivery. While some visitors report positive experiences in certain neighborhoods, the facility shows concerning patterns of understaffing, poor management practices, and inadequate supervision of vulnerable residents.

Based on Google reviews

Sentiment by Topic

food

2.0

staff

1.8

activities

1.0

management

1.5

cleanliness

1.5

overall atmosphere

1.8

What families appreciate

+Large rooms with double beds and good natural lighting
+Flexible care levels available for residents with changing needs
+Some staff members genuinely caring and putting effort into their work
+Chinook neighborhood section provided dignified care
+Good furniture and reasonable food quality in some areas

Concerns mentioned in reviews

-Residents left in front of TV all day despite advertised daily activities
-Critical neglect leading to resident deaths: sepsis, lack of medical oversight, and preventable deterioration
-Severe understaffing causing long medication delays and inability to assist residents with feeding
-Unprofessional management including public yelling at staff and disrespect toward visitors
-Poor hygiene conditions with persistent urine and feces odors on floors for extended periods
-Staff rudeness and disinterest when visitors ask questions or attempt contact
-Inadequate visitor parking with staff occupying designated visitor spaces

Frequently Mentioned

staff_behavior (7)care_quality (6)food (4)management (3)room_facilities (3)parking (2)activities (2)cleanliness (2)staffing_levels (2)medical_oversight (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

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