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Long-Term CareHealth AuthoritySubsidized

Nats’oojeh Hospital and Health Centre

606 Stuart Drive E

Fort St. James, BC V0J1P0

Northern Health

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This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

3.5
15 reviews
Google Maps

Nats’oojeh Hospital and Health Centre is a long-term care facility in Fort St. James, BC with 18 beds, operated by Northern Health. The facility provides 3.66 funded direct care hours per resident day. It has a 3.5 out of 5 Google rating based on 15 reviews

Total Beds
18
Subsidized Beds
18
Operator
Northern Health

Languages Spoken

EnglishCarrier

Quality & Safety

Funded Care Hours
3.7 hrs
per resident per day
Food Cost
$14.71
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,843
client rate
Inspections (Year)
0

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.0%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcern/a%
Percent of residents with daily physical restraintsn/a%
Percent of residents with falls in the last 30 daysn/a%
Percent of residents taking nine or more medications90.0%
Percent of residents with four or more emergency room visits18.2%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosisn/a%
Food prepared on-siteSingle: 18Double: 0

Reviews

3.5
15 Google reviews

Reviews describe significant inconsistency in care quality at this facility. While some patients experienced positive interactions with kind staff and quick service, others reported inadequate diagnostic evaluation, unprofessional staff behavior, and dismissive treatment. Recurring complaints include physicians overlooking symptoms, incomplete physical examinations, and emergency staff discouraging patient evaluation.

Based on Google reviews

Sentiment by Topic

staff
2.0
management
1.5
overall atmosphere
2.0

What families appreciate

  • +Fast service compared to larger medical centers
  • +Good doctors and therapists available
  • +Staff kindness and compassion (specific mention of Kaylee)
  • +Short wait times

Concerns mentioned in reviews

  • -Doctor dismissed patient's medical history and diagnostic concerns regarding strep throat despite clear symptoms
  • -Physician failed to perform adequate physical examination including lymph node assessment
  • -Nurse displayed dismissive and mocking behavior toward pediatric patient with concussion symptoms
  • -Staff discouraged medical evaluation and attempted to send patients home without proper examination
  • -Lack of compassion and unprofessional conduct toward vulnerable patients, particularly children
  • -Inconsistent and poor quality medical knowledge among some physicians

Frequently Mentioned

staff professionalism (3)emergency care (2)staff compassion (2)diagnostic accuracy (2)physical examination (2)physician competence (2)patient communication (2)wait times (1)

Languages Mentioned

Nigerian (doctor nationality mentioned, language not specified)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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