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Long-Term CareFor-ProfitSubsidizedPrivate

Laurel Place Care Centre

9688 137A St

Surrey, BC V3T4H9

Fraser Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.6
75 reviews
Google Maps

Laurel Place Care Centre is a long-term care facility in Surrey, BC with 195 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 75 reviews

Total Beds
195
Subsidized Beds
193
Operator
Park Place Seniors Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishHindiPunjabiFilipinoKoreanCantoneseMandarinSpanishArabicFrenchGreek

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$13.34
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,014
client rate
Complaints (Year)
2
Inspections (Year)
7

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy11.3%
Percent of residents receiving recreation therapy15.2%
Percent of residents receiving occupational therapy0.4%
Percent of residents with a worsened pressure ulcer1.9%
Percent of residents with daily physical restraints9.5%
Percent of residents with falls in the last 30 days3.8%
Percent of residents taking nine or more medications52.2%
Percent of residents with four or more emergency room visits2.1%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis39.7%
Food prepared on-siteSingle: 132Double: 4

Reviews

3.6
75 Google reviews

Laurel Place Care Centre receives mixed reviews with significant variation in experiences. Hospice and end-of-life care receives both strong praise for compassion and criticism for insensitive handling of grief. Rehabilitation care and staff kindness are highlighted positively in some reviews, while others report delayed clinical responses, staff inflexibility on treatment approaches, and occasional rudeness from front-line staff.

Based on Google reviews

Sentiment by Topic

staff
3.5
activities
4.0
management
2.0
overall atmosphere
3.0

What families appreciate

  • +Hospice team showed exceptional care and compassion during end-of-life care
  • +Staff treated patients with dignity and took time to explain what to expect
  • +Care workers and nurses maintained positive attitudes and showed genuine kindness
  • +Activities program provided company and social engagement for residents
  • +Doctors and nurses went the extra mile in rehabilitation care

Concerns mentioned in reviews

  • -Nurse asked grieving family to vacate room only 10+ hours after patient death
  • -Nurse practitioner refused to accommodate holistic treatment approach for end-of-life patient
  • -Staff delayed addressing patient issues despite being swamped
  • -Medical staff did not believe patient reports of shortness of breath until external doctor intervened
  • -Rude front desk staff interaction

Frequently Mentioned

staff_behavior (8)hospice_end_of_life_care (4)rehabilitation (2)medical_decision_making (2)front_desk (1)activities_programs (1)patient_complaints_not_addressed (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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