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Long-Term CareHealth AuthoritySubsidized

Jackson House – Ashcroft Hospital and Health Centre

700 Ash-Cache Creek Hwy

Ashcroft, BC V0K1A0

Interior Health

This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

2.8
10 reviews
Google Maps

Jackson House – Ashcroft Hospital and Health Centre is a long-term care facility in Ashcroft, BC with 22 beds, operated by Interior Health. The facility provides 3.36 funded direct care hours per resident day. It has a 2.8 out of 5 Google rating based on 10 reviews

Total Beds
22
Subsidized Beds
22
Operator
Interior Health

Languages Spoken

FrenchEnglish

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$13.63
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,774
client rate
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.0%
Percent of residents receiving recreation therapy24.4%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer0.0%
Percent of residents with daily physical restraints1.3%
Percent of residents with falls in the last 30 days14.7%
Percent of residents taking nine or more medications53.8%
Percent of residents with four or more emergency room visits4.2%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis29.2%
Food prepared on-siteSingle: 15Double: 1

Reviews

2.8
10 Google reviews

Jackson House/Ashcroft Community Health Centre receives mixed reviews with strong praise for nursing staff and quick appointment access, but significant concerns about doctor professionalism and inconsistent service delivery. Multiple reviewers report doctors refusing to treat cases or providing contradictory information about available services, while others had positive experiences with thorough consultations. The facility is positioned as an urgent care/walk-in clinic rather than a full emergency department, limiting its scope for complex or pediatric cases.

Based on Google reviews

Sentiment by Topic

staff
4.0
management
2.0
overall atmosphere
3.0

What families appreciate

  • +Nurses described as incredibly friendly, caring, and professional
  • +Doctor takes time for thorough consultation without rushing patients
  • +Quick appointment availability and fast initial consultation times
  • +Nurses assess patients right away and report to doctor
  • +Provides needed access to medical care in rural area with limited options

Concerns mentioned in reviews

  • -Doctor refused to see patient, citing case as too complicated without explanation
  • -Inconsistent information provided by staff about available services (labs/xrays)
  • -Doctor described as rude and unprofessional in patient interactions
  • -Facility cannot accommodate pediatric cases and refers to Kamloops
  • -Unable to process lab appointments in required timeframe

Frequently Mentioned

doctor_behavior (5)professional_conduct (4)wait_times (3)nurse_quality (3)service_limitations (3)appointment_availability (3)lab_services (2)pediatric_care (2)referral_process (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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