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Long-Term CareHealth AuthoritySubsidized

Evergreen House – Lions Gate Hospital

231 East 15th Street

North Vancouver, BC V7L2L7

Vancouver Coastal Health

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This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

3.6
21 reviews
Google Maps

Evergreen House – Lions Gate Hospital is a long-term care facility in North Vancouver, BC with 284 beds, operated by Vancouver Coastal Health. The facility provides 3.59 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 21 reviews

Total Beds
284
Subsidized Beds
284
Operator
Vancouver Coastal Health

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFarsiTagalogCantoneseRussianMandarinGerman

Quality & Safety

Funded Care Hours
3.6 hrs
per resident per day
Food Cost
$9.35
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,294
client rate
Complaints (Year)
1
Inspections (Year)
3

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy12.7%
Percent of residents receiving recreation therapy44.2%
Percent of residents receiving occupational therapy6.4%
Percent of residents with a worsened pressure ulcer3.4%
Percent of residents with daily physical restraints4.1%
Percent of residents with falls in the last 30 days10.6%
Percent of residents taking nine or more medications68.8%
Percent of residents with four or more emergency room visits1.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis27.0%
Off-site food preparationSingle: 22Double: 11

Reviews

3.6
21 Google reviews

Evergreen House receives strong praise for staff compassion, attentiveness, and quality of care, particularly during end-of-life situations. Families consistently report the facility is clean and well-maintained with good food and activities. However, one review cites significant management communication failures and lack of helpfulness.

Based on Google reviews

Sentiment by Topic

food
4.0
staff
4.9
activities
4.0
management
1.5
cleanliness
4.5
overall atmosphere
4.8

What families appreciate

  • +Staff responded immediately when call bells were pressed
  • +Nursing staff patiently explained medical situations and answered family questions
  • +Staff provided emotional support to families during end-of-life care
  • +Facility was consistently clean and well-maintained
  • +Staff organized seasonal decorations and activities for residents

Concerns mentioned in reviews

  • -Management communication was poor, misleading, and unhelpful
  • -Building exterior appears older and dated

Frequently Mentioned

staff_kindness_and_compassion (8)end_of_life_care (4)cleanliness (2)food_quality (2)activities_and_programs (2)technical_support (1)facility_condition (1)management_communication (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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