Eden Gardens
1917 Northfield Road
Nanaimo, BC V9S3B6
Vancouver Island Health
This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.
Eden Gardens is a long-term care facility in Nanaimo, BC with 130 beds, operated by Nanaimo Travellers Lodge Society. The facility provides 3.36 funded direct care hours per resident day. It has a 3.6 out of 5 Google rating based on 17 reviews
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Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
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Reviews
Eden Gardens receives polarized reviews ranging from praise for caring staff, organized activities, and dementia care programming to serious allegations of neglect, inadequate supervision, and management unresponsiveness to family concerns. Common positive themes include staff dedication and facility atmosphere, while persistent complaints involve phone accessibility, management accountability, and safety protocols. The facility appears to have inconsistent experiences depending on timing and staff involved.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff are caring, compassionate and genuinely interested in residents' wellbeing
- +Excellent dementia care program with transparent communication about incidents
- +Well-organized activities including live music, car shows, games, and day programs
- +Pleasant rooms with thoughtful amenities and quality meals
- +Consistent, excellent care delivered by staff members who go out of their way for residents
Concerns mentioned in reviews
- -Severe neglect and inadequate care allegedly resulting in resident decline over short timeframe
- -Difficulty reaching facility by phone; staff does not answer calls reliably
- -Management dismisses concerned family members as 'problem families' rather than addressing concerns
- -Inadequate safety measures and failure to protect vulnerable residents from violent residents
- -Poor adherence to public health protocols during COVID-19 and slow management response
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
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Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last checked: February 28, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.