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Long-Term CareFor-ProfitSubsidized

Discovery Harbour Care Centre

850 14th Avenue

Campbell River, BC V9W4H4

Vancouver Island Health

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This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

4.5
19 reviews
Google Maps

Discovery Harbour Care Centre is a long-term care facility in Campbell River, BC with 142 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.5 out of 5 Google rating based on 19 reviews

Total Beds
142
Subsidized Beds
142
Operator
Park Place Seniors Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchSpanishFilipinoPunjabiIndonesianBosnianGermanItalian

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.93
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,965
client rate
Complaints (Year)
8
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.5%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer0.8%
Percent of residents with daily physical restraints1.5%
Percent of residents with falls in the last 30 days17.0%
Percent of residents taking nine or more medications50.5%
Percent of residents with four or more emergency room visits4.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis6.5%
Food prepared on-siteSingle: 142Double: 0

Reviews

4.5
19 Google reviews

Discovery Harbour Care Centre receives highly polarized reviews with significant concerns about neglect, medication errors, and food quality in some accounts, contrasted with numerous positive reviews praising staff compassion, cleanliness, and care quality. Recent reviews are predominantly positive, though serious allegations of inadequate care and mismanagement have been documented by families of deceased residents.

Based on Google reviews

Sentiment by Topic

food
1.0
staff
3.5
management
2.0
cleanliness
4.5
overall atmosphere
3.5

What families appreciate

  • +Staff demonstrated caring and compassion towards residents and families
  • +Facility is clean and well-maintained
  • +Staff were accommodating during move-in and went above and beyond
  • +Issues were dealt with immediately and communication was good
  • +Staff showed obvious care and kindness with good morale

Concerns mentioned in reviews

  • -Medication errors occurred
  • -Food quality was horrible
  • -Resident neglect including not being bathed for 5 months
  • -Theft of resident belongings reported
  • -Management and professional handling of situations was inadequate

Frequently Mentioned

staff (12)care_quality (11)cleanliness (5)management (3)facility_condition (2)food (1)medication (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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View on Google Maps