Cottonwoods Care Centre
2255 Ethel Street
Kelowna, BC V1Y2Z9
Interior Health
This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.
Cottonwoods Care Centre is a long-term care facility in Kelowna, BC with 221 beds, operated by Interior Health. The facility provides 3.46 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 27 reviews
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Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
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Languages Spoken
Amenities & Services
Certifications & Memberships
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Reviews
Cottonwoods Care Centre receives highly polarized reviews ranging from praise for compassionate staff in some units to serious complaints about neglect, dignity violations, and inadequate attention to resident needs in others. Positive reviews highlight excellent palliative care and family communication in certain units like Ethel Glen and Bridgeway, while negative reviews describe residents being denied bathroom assistance, left unattended, over-sedated, and experiencing poor hygiene. The facility appears to have significant inconsistency in care quality across different units and among staff members.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff treat residents like family and show genuine compassion and respect
- +Excellent pain management and palliative care for end-of-life patients
- +Staff went out of their way to encourage resident independence and social engagement
- +Some units have air conditioning in all rooms and ground-level outdoor access
- +Exceptional communication between management and care teams with families
Concerns mentioned in reviews
- -Staff refuse bathroom assistance, directing residents to use incontinence pads instead despite being capable
- -Residents left unattended in wheelchairs facing walls, appearing distressed with no staff interaction
- -Heavy sedation of residents and inadequate hygiene including soiled incontinence pads and bed sores
- -Staff frequently observed chatting and on phones rather than attending to residents
- -Staff unfamiliar with resident charts and histories, providing impersonal care
Frequently Mentioned
Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.
Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last checked: March 22, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.