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Long-Term CareFor-ProfitSubsidizedPrivate

Cerwydden Care Centre

3243 Cowichan Lake R

Duncan, BC V9L4B8

Vancouver Island Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.4
27 reviews
Google Maps

Cerwydden Care Centre is a long-term care facility in Duncan, BC with 56 beds, operated by Park Place Seniors Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 27 reviews

Total Beds
56
Subsidized Beds
54
Operator
Park Place Seniors Living

Languages Spoken

English

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$8.59
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,915
client rate
Complaints (Year)
3
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy0.4%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy0.4%
Percent of residents with a worsened pressure ulcer0.6%
Percent of residents with daily physical restraints0.0%
Percent of residents with falls in the last 30 days4.1%
Percent of residents taking nine or more medications47.6%
Percent of residents with four or more emergency room visits2.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis23.3%
Food prepared on-siteSingle: 50Double: 3

Reviews

4.4
27 Google reviews

Cerwydden Care Centre receives consistent praise for its caring and professional staff who form strong relationships with residents, though reviewers note a recent decline in service quality. The facility offers a warm atmosphere with pleasant grounds and good food, but faces significant staffing shortages on weekends and holidays, and has reduced recreational programming. While families report high resident satisfaction, at least one long-term family member raises concerns about whether current staffing levels support compliance with care standards.

Based on Google reviews

Sentiment by Topic

food
5.0
staff
4.7
activities
3.5
management
3.5
cleanliness
4.5
overall atmosphere
4.8

What families appreciate

  • +Staff are described as angels, loving, caring, professional, compassionate, and empathetic
  • +Residents have thrived and become happy after moving to the facility
  • +Staff have become like family to residents over time
  • +Beautiful outdoor gardens and patios
  • +Good quality food and warm, cheerful atmosphere

Concerns mentioned in reviews

  • -Significant staff shortages, especially on weekends and statutory holidays
  • -Deterioration in level of care over the past four years
  • -Insufficient recreational activities and no bus outings available
  • -Insufficient recreational staff to meet resident needs
  • -Concerns that Long Term Care Health Standards and Residential Care Regulations may not be fully met

Frequently Mentioned

staff (14)atmosphere (8)care_quality (7)activities (4)facilities (4)resident_happiness (4)food (2)cleanliness (2)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

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