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Long-Term CareFor-ProfitSubsidizedPrivate

Brookside Lodge

19550 Fraser Highway

Surrey, BC V3S6K5

Fraser Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.1
18 reviews
Google Maps

Brookside Lodge is a long-term care facility in Surrey, BC with 116 beds, operated by Sienna Senior Living Inc.. The facility provides 3.36 funded direct care hours per resident day. It has a 3.1 out of 5 Google rating based on 18 reviews

Total Beds
116
Subsidized Beds
102
Operator
Sienna Senior Living

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishSpanishHindiCantonesePunjabiFilipino

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.21
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,940
client rate
Complaints (Year)
0
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy6.0%
Percent of residents receiving recreation therapy75.2%
Percent of residents receiving occupational therapy0.0%
Percent of residents with a worsened pressure ulcer2.4%
Percent of residents with daily physical restraints2.9%
Percent of residents with falls in the last 30 days9.5%
Percent of residents taking nine or more medications46.5%
Percent of residents with four or more emergency room visits2.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis13.0%
Food prepared on-siteSingle: 106Double: 5

Reviews

3.1
18 Google reviews

Reviews reveal a divided experience at Brookside Lodge. Some families report exceptional end-of-life care and dedicated staff, while others describe serious concerns including financial mismanagement, denial of resident autonomy, lack of transparency about trust funds, and alleged failure to provide emergency intervention in a choking incident. Multiple reviewers explicitly advise against placing loved ones at this facility.

Based on Google reviews

Sentiment by Topic

staff
3.5
management
1.5
overall atmosphere
2.0

What families appreciate

  • +Staff showed love and care to residents
  • +Staff treated mother with care and respect during end-of-life care
  • +Staff work hard around the clock
  • +Facility provided a peaceful home environment

Concerns mentioned in reviews

  • -Management engaged in financial mismanagement and overcharging residents
  • -Residents denied independence to use their own bank cards or obtain receipts for purchases
  • -Management refused to disclose financial information about resident trust funds
  • -Alleged failure to provide CPR and emergency intervention when resident was choking
  • -Management denied resident wishes regarding care decisions and was manipulative

Frequently Mentioned

staff_quality (5)financial_management (3)end_of_life_care (2)resident_autonomy (2)facility_systems (1)emergency_response (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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View on Google Maps