Brookhaven Care Centre
1775 Shannon Lake Rd
West Kelowna, BC V4T2N7
Interior Health
This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.
Brookhaven Care Centre is a long-term care facility in West Kelowna, BC with 104 beds, operated by Interior Health. The facility provides 3.42 funded direct care hours per resident day. It has a 4.1 out of 5 Google rating based on 15 reviews
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Care Specializations
Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.
Based on what we know about this facility. We recommend calling to confirm their specialized programs.
Languages Spoken
Amenities & Services
Certifications & Memberships
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Reviews
Brookhaven Care Centre receives consistently positive feedback about staff compassion, facility cleanliness, room comfort, and organized activities. Reviewers praise staff dedication, including voluntary participation in emergency evacuations. However, some families report communication gaps and concerns about personal item management, with one historical review indicating inadequate attention to resident well-being.
Based on Google reviews
Sentiment by Topic
What families appreciate
- +Staff volunteered to accompany evacuated residents to Vancouver during forest fires
- +Spacious rooms with large windows
- +Weekly activities and programs
- +Facility is clean and well maintained
- +Staff demonstrate genuine care and passion for residents' dignity
Concerns mentioned in reviews
- -Lack of communication between staff and family members about resident care
- -Residents' personal items (hearing aids, photographs) not properly managed or displayed
- -Gatekeeping by non-family decision-makers preventing direct contact with residents
- -One report of inadequate attention to resident well-being
Frequently Mentioned
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Location
Contact
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This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).
Last checked: March 22, 2026
We recommend reaching out to the facility to confirm current pricing, availability, and services.