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Long-Term CareFor-ProfitSubsidizedPrivate

Brandt’s Creek Mews

2081 Cross Rd

Kelowna, BC V1V2G2

Interior Health

Listing data checked

This facility offers both government-subsidized and private-pay spaces. Availability varies.

4.4
21 reviews
Google Maps

Brandt’s Creek Mews is a long-term care facility in Kelowna, BC with 102 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 4.4 out of 5 Google rating based on 21 reviews

Total Beds
102
Subsidized Beds
100
Operator
AgeCare

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFrenchGermanPunjabiFilipinoRussianPolish

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$9.09
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,081
client rate
Complaints (Year)
1
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy2.9%
Percent of residents receiving recreation therapy45.9%
Percent of residents receiving occupational therapy2.0%
Percent of residents with a worsened pressure ulcer1.9%
Percent of residents with daily physical restraints1.1%
Percent of residents with falls in the last 30 days11.1%
Percent of residents taking nine or more medications49.3%
Percent of residents with four or more emergency room visits1.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis26.5%
Food prepared on-siteSingle: 102Double: 0

Reviews

4.4
21 Google reviews

Brandt's Creek Mews receives strong praise for nursing care quality and staff compassion toward residents, with reviewers noting excellent direct care. However, the facility faces significant criticism regarding administrative responsiveness, billing processes, and security procedures, with families reporting they must repeatedly follow up on requests and concerns.

Based on Google reviews

Sentiment by Topic

staff
5.0
management
2.0
overall atmosphere
3.0

What families appreciate

  • +Nursing care described as OUTSTANDING by family member
  • +Staff treat residents like family
  • +Care standards comparable to professional HCA expectations
  • +Good care of residents reported by family members

Concerns mentioned in reviews

  • -Poor administration and lack of follow-up from front support
  • -Residents required to repeatedly advocate for requests to be acted upon
  • -Billing issues with slow resolution and multiple excuses
  • -Front door security concerns - propped open door with no staff at desk
  • -Lack of accountability from administrative team

Frequently Mentioned

staff_care_quality (4)administration (2)billing (1)security (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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