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Long-Term CareHealth AuthoritySubsidized

Banfield Pavilion – Vancouver General Hospital

2785 Ash Street

Vancouver, BC V5Z1M9

Vancouver Coastal Health

This facility accepts publicly funded residents. Contact your local Health Authority to begin the assessment process.

3.3
10 reviews
Google Maps

Banfield Pavilion – Vancouver General Hospital is a long-term care facility in Vancouver, BC with 143 beds, operated by Vancouver Coastal Health. The facility provides 3.92 funded direct care hours per resident day. It has a 3.3 out of 5 Google rating based on 10 reviews

Total Beds
143
Subsidized Beds
143
Operator
Vancouver Coastal Health

Languages Spoken

EnglishFrenchMandarinJapaneseCantonesePunjabiHindiTagalogSwahili

Quality & Safety

Funded Care Hours
3.9 hrs
per resident per day
Food Cost
$15.17
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $1,828
client rate
Complaints (Year)
0
Inspections (Year)
2

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy6.2%
Percent of residents receiving recreation therapy39.2%
Percent of residents receiving occupational therapy19.1%
Percent of residents with a worsened pressure ulcer2.7%
Percent of residents with daily physical restraints4.2%
Percent of residents with falls in the last 30 days12.0%
Percent of residents taking nine or more medications62.8%
Percent of residents with four or more emergency room visits1.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis26.7%
Food prepared on-siteSingle: 74Double: 18

Reviews

3.3
10 Google reviews

Banfield Pavilion receives mixed reviews regarding its Complex Care services at Vancouver General Hospital. While some reviewers praise the medical expertise and staff knowledge for complex care patients, multiple reviews describe serious concerns including unexplained resident injuries, inadequate staffing oversight, inexperienced recreational staff, and infection control failures. The facility appears to be dealing with resource constraints and recent downsizing that has impacted care quality and safety.

Based on Google reviews

Sentiment by Topic

staff
2.0
activities
1.0
management
3.0
overall atmosphere
1.0

What families appreciate

  • +Best medical care for complex care patients
  • +Staff are knowledgeable, helpful and kind
  • +Professional help for patients with complex care medical needs
  • +Well-connected to VGH in supportive ways
  • +Rare and much-needed Complex Care LTC facility

Concerns mentioned in reviews

  • -Recreational staff inexperienced or unable to attend to special needs patients
  • -Multiple incidents of physical injury to residents with no resolution or identification of perpetrators
  • -Patients not treated as people with emotional disconnection from staff
  • -Facility has downsized resulting in shared rooms and reduced oversight
  • -Infection control failures resulting in pneumonia and COVID transmission

Frequently Mentioned

staff_quality (4)patient_safety (2)downsizing (1)infection_control (1)facility_conditions (1)recreation_and_activities (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

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