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Long-Term CareFor-ProfitSubsidizedPrivate

Arbutus Care Centre

4505 Valley Drive

Vancouver, BC V6L2L1

Vancouver Coastal Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.2
17 reviews
Google Maps

Arbutus Care Centre is a long-term care facility in Vancouver, BC with 156 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 3.2 out of 5 Google rating based on 17 reviews

Operator
AgeCare

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

AlbanianAmharicArabicBikolCantoneseCebuanoCreeFarsiFijianFrenchGermanHindiIbanagIgboIlocanoItalianItawisJapaneseKapampanganKoreanMadiMandarinNepaliOromoPunjabiSerbianSpanishSwahiliTagalogTaishaneseTigrinyaUrduWaray

Amenities & Services

Certifications & Memberships

Assurity Certified
Quality certification from SafeCare BC
BCCPA Member
BC Care Providers Association member
BCSLA Seal of Approval
BC Senior Living Association quality seal
BCSLA Member
BC Senior Living Association member

Amenities

Bathroom Insuite
Emergency Call System Insuite
Emergency Response System
Gardens And Courtyards
Hairdressing Salon
Lounges
Mobility Aids Lifts Rails Bars
Multipurpose Activity Room

Services

Health Care Services
Hospitality & Lifestyle Services
Complex Care
Dementia
Alzheimer's & Memory Care
Dental Services
Dietician
Foot Care
Incontinence Care
Laboratory Services
Medication Administration
Nursing Care
Oxygen Assistance
Palliative Care
Physiotherapy
Recreation Therapy
Stroke Care
Tube-Related Care
Visiting Physician
Vitals Monitoring
Wound Care
Arts & Crafts
Assistance With Daily Living Activities
Banking Support
Bathing Assistance
Beverages And Snacks
Bingo
Board Games
Card Games
Discussion Groups
Dressing Assistance
Educational Programs
Excursions
Trips & Outings
Exercise & Fitness Class
Exercise Plans & Programs
Feeding Assistance
Games Room
Gardening
Hairdresser
Happy Hour
Housekeeping
Karaoke
Laundry Services
Meals - Dining Room
Mobility Assistance
Movies
Music Programs & Entertainment
Parties & Social Events
Personal Support & Care
Recreational Activities
Trivia
Walking Paths

Reviews

3.2
17 Google reviews

Arbutus Care Centre receives mixed reviews with strong praise for staff care quality and facility cleanliness, but consistent criticism regarding food quality and management responsiveness. Recent management changes appear to have improved programming and family communication, though some reviewers report ongoing staffing challenges during peak periods and limited community outings.

Based on Google reviews

Sentiment by Topic

food
2.1
staff
4.3
activities
3.5
management
2.8
cleanliness
4.2
overall atmosphere
3.9

What families appreciate

  • +Staff demonstrate genuine affection and care for residents
  • +Facility is spotlessly clean with well-maintained gardens
  • +Care workers are kind, helpful, and have residents' best interests at heart
  • +Varied programming including concerts, dancing, and sports events
  • +Central location in quiet, accessible Vancouver neighbourhood with parking

Concerns mentioned in reviews

  • -Food quality is bland and unappetizing, particularly minced food texture
  • -Management disorganization and poor communication with families
  • -Insufficient staffing on long weekends and holidays
  • -Lack of outdoor outings and community trips post-COVID
  • -Cleanliness issues including unclean dishes and pest problems reported

Frequently Mentioned

staff (9)food (8)cleanliness (5)activities (4)management (4)gardens (3)parking (2)location (2)facilities (2)communication (2)staffing levels (2)financial issues (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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View on Google Maps

This listing is based on publicly available information from BC Seniors Advocate, Google Maps, Route65.ca (BCCPA Directory).

Last checked: March 22, 2026

We recommend reaching out to the facility to confirm current pricing, availability, and services.