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Long-Term CareFor-ProfitSubsidizedPrivate

AgeCare Royal City

77 Jamieson Court

New Westminster, BC V3L5P8

Fraser Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

3.4
30 reviews
Google Maps

AgeCare Royal City is a long-term care facility in New Westminster, BC with 165 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 3.4 out of 5 Google rating based on 30 reviews

Total Beds
165
Subsidized Beds
141
Operator
AgeCare

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishPunjabiCantoneseMandarinTagalogKoreanFrenchSpanishFarsiTibet

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$10.90
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,163
client rate
Complaints (Year)
1
Inspections (Year)
6

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy6.2%
Percent of residents receiving recreation therapy0.9%
Percent of residents receiving occupational therapy1.4%
Percent of residents with a worsened pressure ulcer2.9%
Percent of residents with daily physical restraints1.7%
Percent of residents with falls in the last 30 days12.0%
Percent of residents taking nine or more medications38.0%
Percent of residents with four or more emergency room visits1.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis24.7%
Food prepared on-siteSingle: 131Double: 17

Reviews

3.4
30 Google reviews

AgeCare Royal City receives strong praise for friendly and attentive staff who build genuine connections with residents and improve their quality of life. However, serious concerns have been raised about medical responsiveness on weekends, facility cleanliness, and historical reports of inhumane COVID-related practices. Recent reviews are predominantly positive, though older reviews contain severe allegations.

Based on Google reviews

Sentiment by Topic

food
4.5
staff
4.7
activities
4.0
management
2.0
cleanliness
2.0
overall atmosphere
3.8

What families appreciate

  • +Staff are kind, friendly, and go out of their way for residents
  • +Staff have good rapport with residents and understand their personalities
  • +Food is delicious with diverse weekly menus
  • +Residents show visible improvement in mood and well-being
  • +Individual staff members like Juliana receive recognition for exceptional care

Concerns mentioned in reviews

  • -On-call doctor does not respond on weekends and does not communicate with family doctors
  • -Facility often smells of urine during visits
  • -Reports of residents being duct taped in rooms during COVID
  • -Concerns about medical communication failures contributing to poor outcomes

Frequently Mentioned

staff (6)resident well-being (3)food (2)medical care (2)management response (2)activities (1)cleanliness (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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