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Long-Term CareFor-ProfitSubsidizedPrivate

AgeCare Malaspina Care Residence

100 Eleventh Street

Nanaimo, BC V9R6R6

Vancouver Island Health

This facility offers both government-subsidized and private-pay spaces. Availability varies.

2.9
14 reviews
Google Maps

AgeCare Malaspina Care Residence is a long-term care facility in Nanaimo, BC with 136 beds, operated by AgeCare. The facility provides 3.36 funded direct care hours per resident day. It has a 2.9 out of 5 Google rating based on 14 reviews

Total Beds
136
Subsidized Beds
135
Operator
AgeCare

Also on this campus

Dementia Care

Care Specializations

Dementia & Memory Care

Dementia care programs vary by facility. Contact directly to confirm specialized memory care availability.

Based on what we know about this facility. We recommend calling to confirm their specialized programs.

Languages Spoken

EnglishFilipinoFrenchPunjabi

Quality & Safety

Funded Care Hours
3.4 hrs
per resident per day
Food Cost
$6.43
per resident per day
Monthly Rate
From $1,417 to $3,974 with an average of $2,072
client rate
Complaints (Year)
4
Inspections (Year)
1

Quality Indicators (CIHI — Canadian Institute for Health Information)

Percent of residents receiving physical therapy12.4%
Percent of residents receiving recreation therapy0.0%
Percent of residents receiving occupational therapy4.9%
Percent of residents with a worsened pressure ulcer2.2%
Percent of residents with daily physical restraints3.2%
Percent of residents with falls in the last 30 days12.3%
Percent of residents taking nine or more medications54.0%
Percent of residents with four or more emergency room visits0.0%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis8.4%
Food prepared on-siteSingle: 136Double: 0

Reviews

2.9
14 Google reviews

AgeCare Malaspina Care Residence receives mixed reviews with significant concerns about staff conduct, management responsiveness, and care practices alongside positive feedback about facility amenities and some staff members. Multiple reviewers report serious issues including early morning resident wake-ups, documented staff misconduct, and ignored grievances, while others describe caring staff and good experiences over multi-year placements.

Based on Google reviews

Sentiment by Topic

food
4.0
staff
2.5
activities
3.0
management
1.5
cleanliness
4.0
overall atmosphere
2.0

What families appreciate

  • +Staff went out of their way to introduce themselves and were extremely friendly
  • +Mom was happy and loved bubble baths and communicating with staff
  • +Excellent communication with families about resident concerns
  • +Quick and efficient response during COVID outbreak containment
  • +Beautiful facility with large, comfortable rooms

Concerns mentioned in reviews

  • -Night staff wake 4-6 residents as early as 4 a.m. for morning shift preparation, described as inhumane
  • -Specific staff member (Gabby Robinson) verbally assaulted residents and belittled families
  • -Staff parking encroaches on resident parking; staff rude to apartment residents
  • -HCAs taking excessive breaks, texting on company time, and ignoring resident requests
  • -Grievances ignored, issues never resolved, and management unwilling to communicate

Frequently Mentioned

staff_conduct (6)management_leadership (4)care_practices (3)communication_with_families (3)food_quality (2)resident_dignity (2)activities_programs (2)facility_cleanliness (2)parking_issues (1)

Review excerpts are from Google reviews and may reflect individual experiences. CareCompare does not verify review claims. Contact us if you manage this facility.

Location

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Contact

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